Online harassment and attacks on journalists – including threats, insults, and smear campaigns – are increasingly deployed as a means to silence journalists and challenge their credibility in the public arena. While addressing online harassment and its negative impact on the free flow of information requires a multi-actor approach, newsrooms have a key role to play in protecting their journalists from the professional and personal harm that harassment can produce. This Protocol outlines a four-step framework that newsrooms can take to more effectively protect targeted journalists from the professional and emotional impact of online abuse. The protocol is not intended to be a one-size-fits-all. Instead, it offers a framework for newsrooms to tackle the issue of online abuse and provides a series of specific measures that newsrooms can adopt and adapt according to their particular situation.

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The production of this Protocol was made possible with the financial support of the Adessium Foundation and the Democracy & Media Foundation. The translation of this resource was coordinated by the IPI Africa program, with the support of the Government of Canada’s Office of Human Rights, Freedoms and Inclusion (OHRFI).